Ops by Noell for Med Spas
Warm intent cools off quietly.
So do your consult bookings.
A done-for-you AI front desk for aesthetic and wellness practices. Every inquiry gets a brand-voice reply in under ninety seconds. Your consult calendar fills without the tone shifting into hard sell.
Built for injectables, laser, aesthetic, and wellness practices running Boulevard, Mangomint, Vagaro, Mindbody, or Square.
case: santa_e / audit > live
- 09:14missed-call-recovery>triggered
- 09:14auto-reply sent+lead engaged
- 09:17appointment confirmed+$960 recovered
New inquiry, Botox
Jasmine R.
Replied in 58s
Consult booked
Fri · 2:30 PM
Aesthetic consult, 45 min · Dr. Mara
New · Self-serve option
Want just the AI agents without the full system? See Noell Agents — $197/mo founding rate. Learn more →
What med spas see
Warm stays warm for longer.
The numbers that move when the first reply is on time and on tone.
Window
72h
between inquiry and losing the consult
Conversion
3x
higher when the first reply is inside an hour
Reply
<90s
on consult inquiries, after-hours included
med spa worries / answered
Three things every med spa owner asks before saying yes.
Warm intent cools off quietly.
A new client finds you, reads your reviews, pictures the treatment, and messages you. Twenty minutes later she has opened two other tabs. By the next morning she has booked somewhere else and you never knew she was warm.
Noell Support replies in under ninety seconds with a message written in your brand's voice. No pushy close, no discount bait. Enough information to hold the intent until your consult coordinator can take it from there.
Automation that does not sound automated.
A generic chatbot tone is a tax on the brand. Clients who are spending $1,200 on a package can tell within two messages whether your practice feels curated or mass-market.
Every message is written with you during install. We hold the tone. No exclamation points, no emojis, no bait language. The system should feel like your best front-desk lead, not a discount salon.
Consults protected, not pushed.
The gap between consult booking and consult showing is where revenue evaporates. Reminders that feel like nagging train clients to ignore them. Reminders that feel thoughtful get them in the door.
Consult reminder cadence is sized to your average booking-to-show window, by service. Pre-visit prep in the message, not a barrage. Self-serve reschedule when life happens, before the slot goes dark.
Coming soon: a med spa case study.
We're running live installs right now. Real numbers land here when they do.
What changes
Three moves that hold the consult.
Not a feature list. The three touchpoints that decide whether warm intent becomes a booked consult.
Instant consult reply
Inquiries land on your site or DMs and get a brand-voice reply in under ninety seconds. Warm intent stays warm until your coordinator picks it up.
- Under 90 second reply
- Written in your tone
- Routed to the coordinator who handles that service
Consult-to-show protection
Show rates hold by pairing thoughtful reminders with self-serve reschedule, so a scheduling conflict does not become a lost booking.
- Reminder cadence per service
- Pre-visit prep notes
- Self-serve reschedule, quietly
Package and follow-up
Post-treatment follow-up, review capture, and package-series pacing run in the background. Clients feel cared for, not marketed to.
- Post-treatment check-ins
- Series pacing reminders
- Reputation capture, filtered
Rolling in · Predictive Customer Intelligence
What the system learns about your book.
The intelligence layer watches quietly across calls, texts, and bookings and surfaces the signals specific to how your business actually runs. Here are three examples for your vertical.
Membership lapse risk
Members with quieter cadences get flagged early so you can protect the relationship before renewal.
Consult-to-treatment gap
The system watches the window between consultation and treatment and surfaces the ones trending cold.
Premium tone integrity
Outreach cadence stays quiet for premium clients even as the system leans in for retention elsewhere.
Rolling out to Growth and Custom Ops clients first. The signals get tuned to your specific book during install.
pricing, plain
The same three packages power every vertical.
Your spa audit confirms the right fit.
Essentials
Not included: three AI agents, two-way booking-system integration, no-show recovery, Predictive Customer Intelligence. + $497 one-time setup
- Operations layer (CRM, booking calendar, forms) under your brand
- Missed-call text-back automation
- Appointment confirmations
Growth
most popularMost popular · + $997 one-time setup
- Everything in Essentials
- All three AI agents (Noell Support, Front Desk, Care)
- Two-way integration with your booking system
Custom Ops
+ $1,497 one-time setup
- Everything in Growth
- Multi-location sync
- Reactivation campaigns (win back lapsed clients)
Med spa questions
The questions your front desk gets asked.
Straight answers, no sales theater.
The opposite. Most automation templates are written for volume businesses, so they read as volume-business automation. We write every message with you during install and hold the tone: curated, quiet, no discount bait. If it would not land on your Instagram grid, it does not go out in a message.
run a different kind of practice?
See every vertical Ops by Noell is built for →For med spas
Get a free audit of your consult flow.
A 30-minute review of your inquiry reply time, consult-to-show rate, and package follow-up cadence. You walk away with a map of what is leaking and how a Noell install would catch it.
Free 30-minute audit · Live on your stack in 14 days · No contracts