Ops by Noell for Dental
While you are with the patient in the chair,
the next one is picking another office.
A done-for-you AI front desk for dental practices. Catch every new patient call in under 60 seconds, reactivate unscheduled treatment, and stop losing chair time to missed calls.
Built for general, family, cosmetic, and pediatric dental practices running any major practice management system.
case: Healing Hands by Santa · missed-call recovery
- 09:14missed-call-recovery·triggered
- 09:14auto-reply sent·lead engaged
- 09:17appointment confirmed·$960 recovered
New patient, missed call
Rebecca K.
Callback sent, 42s
Unscheduled treatment, this month
$14,200
rebooked from diagnosed-but-unscheduled recall
Hygiene recall, confirmed
Thursday · 2:00 PM
6-month cleaning · Hygienist: Maya
New · Self-serve option
Want just the AI agents without the full system? See Noell Agents at $397/mo. Learn more →
What dental practices see
Every new patient call, answered.
The numbers we watch on a live dental install. Real practices, real PMS, real weeks.
New patient
<60s
callback time on missed calls
Unscheduled
38%
treatment typically recoverable
Coverage
24/7
new patient intake, after hours included
Live
14d
on top of your existing PMS
dental office worries / answered
The four things every dental office asks before saying yes.
We have had these conversations with dozens of dental office managers. The worries are specific to dental. The answers should be too.
It layers on top of your PMS. You do not replace anything.
Most dental offices are running an established practice management system. Rip-and-replace is a non-starter and you have already invested years of clinical data, templates, and staff training into your current system.
The Noell system sits in front of your PMS, reading availability and pushing confirmed bookings back in. Your hygiene schedule, perio tracking, and insurance routing stay exactly where they are.
Built around how dental offices already talk to patients.
Anything that touches patient communication needs to feel appropriate for a clinical setting. A tone that works for a salon does not work when a patient is asking about a crown, a root canal consult, or an emergency after hours.
Every outbound message is written in your office's voice, reviewed before install, and limited to operational content. Clinical questions always route to a human at your practice.
Your front desk stops being the bottleneck.
A full-time front desk hire is $45,000 to $65,000 a year in most markets, plus benefits, plus training time, plus the turnover every 18 months. And the job keeps getting bigger: insurance, verification, new patient intake, reminders, rebook calls, review requests.
Missed-call recovery, confirmations, reminders, reschedules, and review capture run in the background. Your front desk handles the 10 percent that actually needs a human.
New patient calls get returned in under 60 seconds.
The average dental office takes over an hour to return a new patient call. By then the patient has called the next office on Google. You paid for that click, that SEO, that referral, and you lost the appointment at the callback step.
When a new patient call goes unanswered, Noell Front Desk sends an on-brand text in under 60 seconds with your booking link and next two available new patient slots.
integrates on top / does not replace
Layers on top of the PMS you already run.
Server-based PMS
on-premise
Cloud PMS
browser-based
Multi-location DSO platforms
enterprise
Imaging-integrated PMS
clinical-stack
Insurance-first PMS
billing-stack
Custom & legacy systems
case-by-case
Not listed? We have likely worked around it. Most dental PMS platforms expose the hooks we need, and anything we cannot reach directly we bridge through the appointment and SMS layer.
“The text came in at 7:50 in the morning. By 7:51 the slot was filled and we'd recovered the booking. We didn't touch a thing.”
Read the full case study: Healing Hands by Santa →
What changes, week one
The three things that close the gap.
Not a 40-feature list. The three touchpoints that move the numbers in a dental practice.
New patient callbacks, handled
Every missed new patient call triggers a text in under 60 seconds with a warm message and two available slots. They book before they open another tab.
- Under 60 second response
- New patient slots surfaced automatically
- Booking lands back in your PMS
Unscheduled treatment, reactivated
Patients with diagnosed treatment that never got on the books get a friendly, non-pushy nudge on the right cadence. Recall and hygiene gaps close on their own.
- Diagnosed-but-unscheduled outreach
- 6-month hygiene recall coverage
- Warm, clinical tone reviewed by your team
Confirmations and reminders, dialed in
Multi-channel confirmations and reminders sized to your practice. The cadence that actually keeps no-shows from happening, not the generic one the PMS ships with.
- SMS and email, patient preference honored
- Smart reminder cadence per service
- Self-serve reschedule to protect the slot
Rolling in · Predictive Customer Intelligence
What the system learns about your book.
The intelligence layer watches quietly across calls, texts, and bookings and surfaces the signals specific to how your business actually runs. Here are three examples for your vertical.
Hygiene recalls at risk
The system flags 6-month recalls that are drifting before they fall off entirely, so your team can send a real person a warm nudge.
Unscheduled treatment cooling
Diagnosed-but-unscheduled patients get surfaced at the right moment, not six months late.
New-patient pipeline health
A weekly read on new-patient response time, show rates, and first-visit completion, without opening a dashboard.
Rolling out to System and Full Stack clients first. The signals get tuned to your specific book during install.
pricing, plain
Three packages. One operational standard.
Your dental audit confirms the right fit.
Signal
Rate locked from day one
- Noell Support: 24/7 AI chat agent on your website
- Noell Ops Dashboard: HOT/WARM lead scoring, conversation threads, and lead source breakdown
- Real-time notification feed: alerted the moment a new lead comes in
System
recommendedRate locked from day one
- Everything in Signal
- Noell Front Desk: AI phone agent, answers calls and books appointments
- Noell Care: AI reactivation, wins back lapsed clients via SMS and email
Full Stack
- Everything in System
- End-to-end website build or redesign (done for you)
- Full Noell Ops CRM: live pipeline, contact scoring, iMessage and email sequences, email templates with open tracking, all under your brand
Dental questions, answered
The real ones your office manager will ask.
What every dental office asks before signing. Straight answers, no sales theater.
No. The Noell system layers on top of your existing PMS. Your clinical charting, perio tracking, insurance, and treatment plans stay where they are. We handle the communication layer and the scheduling touchpoints. Tell us what you run on your audit call and we will confirm fit.
run a different kind of office?
See every vertical Ops by Noell is built for →For dental practices
Get a free audit of your new patient flow.
A 30-minute review of your missed-call flow, new patient response time, and hygiene recall gaps. You walk away with a map of what is leaking and exactly how a Noell install would catch it.
Free 30-minute audit · Live on your PMS in 14 days · No contracts